LIVE Coach: manager setup and the creator portal

Start with the coaching board

The coaching board lists creators visible within your network or manager hierarchy. Search by creator or manager and filter All creators, Active coaching, Needs support, Behind plan or Not enrolled. The board combines weekly plan, logged progress, wellbeing and imported-month information. These represent different sources, so a logged session and an imported monthly total need not update at exactly the same time.

Set up opens an unenrolled creator; Enrol creator starts their profile. Open coach opens an existing workspace. Review registrations leads to the separate application queue. Manager overview summarises weekly activity across the hierarchy you are allowed to see.

Set Goals & coaching profile

Use the Goals navigation link to jump to the form. Save goals stores the profile for the selected creator. The creator can see the agreed commitments through their portal, and can also update their personal goals there.

Coaching status

Active, Paused, Needs support or Graduated. This is the coaching programme state, separate from the creator’s network membership.

LIVE days/week

A weekly target from 1 to 7 days.

LIVE hours/week

A target from 0.5 to 100 hours in half-hour increments. Enter hours here, not minutes.

Monthly diamond target

A non-negative monthly planning target for this coaching profile.

Timezone

Use a recognised timezone such as Europe/London so recurring times have a clear local meaning.

Current focus

One specific skill or habit to practise, such as the opening conversation.

Personal motivation

Why the goal matters to this creator, useful context for later reviews.

Build and maintain a recurring schedule

Use Schedule to add a Day, Start time, Minutes and optional Theme, then Add LIVE slot. Minutes describes the length of one planned session; it is not the weekly-hours field. The schedule is displayed in the creator’s preferred timezone.

Each saved slot has Remove. To change a recurring slot, remove the old slot and add the corrected one. A schedule records commitments; it does not start a TikTok LIVE or automatically prove a session happened. The creator can also add and remove their own weekly slots in the portal.

Record sessions and interpret progress

Sessions accepts Date, Status, Minutes, Diamonds and Theme / note. Status can be Completed, Missed, Cancelled or Planned in the manager workspace. Choose the actual outcome; a missed or planned session should not be recorded as completed merely to match the schedule. Select Record and check the confirmation.

The creator portal adds richer reflections: session goal, best moment, challenge and next experiment. Review these alongside attendance and output to identify one practical next action. Logged sessions are coaching records; imported monthly performance remains a separate data source.

Use wellbeing and coaching notes

Wellbeing signals shows the creator’s private check-ins to their coaching team. These are self-reported planning signals rather than a diagnosis. Read the creator’s context and any blocker before deciding how to support their plan.

For Coaching notes choose Encouragement, Action, Concern or General, write specific feedback and select Add note. Visible in creator portal is checked by default. Leave it checked for feedback intended for the creator; clear it for internal team context. Check that choice before saving because it determines which notes the creator can read.

Activate a comeback plan

Comeback provides Start, End, Target sessions, Reason and Simple comeback steps. The default date range is approximately 14 days and target sessions can be from 1 to 14. Record a manageable plan and choose Activate new plan.

The active plan is visible in the creator portal. The creator can also start a comeback plan there. Use the dates, session goal and written steps to make the expected follow-up clear; activating a plan does not itself record the planned sessions as completed.

Share and replace personal portal access

Personal creator portal shows a reusable link with Copy link and Open portal. Anyone with that exact link can open the creator’s full portal on a device, so send it to the intended creator through an appropriate private channel. It is different from the public Creator Card used for promotion.

Replace shared link creates a replacement and makes the previous shared link stop working. Give the new link to the creator after replacing it. Most recent portal visit indicates whether and when the portal has been opened. An unavailable or missing-access screen requires the current private link from the coach.

Creator tutorial: a normal day in My LIVE Coach

Open the private link and use Today, Check-in, Log LIVE, Schedule, Progress, Coaching and Goals to move between sections. The Five-minute launchpad is a preparation checklist for connection, audio, lighting, theme, prompts and personal readiness.

1. Before going LIVE, complete or update today’s Check-in: Energy, Mood, Confidence, Sleep and Stress each use a 1–5 slider. Add your intention and any blocker, then Save check-in.
2. Review today’s suggested action and Weekly LIVE schedule. Use Add weekly slot if an agreed recurring time is missing.
3. After a session, open Log LIVE. Enter Date, Result, Minutes LIVE, Diamonds, Theme and Session goal. Choose Completed, Missed or Rest/cancelled accurately.
4. Write Best moment, Challenge and Next experiment, then Save session.
5. Read Coaching & encouragement for feedback your manager has chosen to share.
6. In Personal goals, review weekly days/hours, monthly diamonds, current focus and motivation. Save with Update my goals after agreeing a change.
7. If restarting after a break, use the active comeback plan or create a simple plan with dates, sessions and small steps.
8. Review session history to spot progress. Use Leave portal when finishing on a shared device.

When something is missing

An empty board may reflect filters, missing creator records or your manager scope. Clear filters first. Enrolment is required before the full workspace appears. An outside-scope message means the owner needs to review assignment/access.

An empty schedule, session list, check-in area or notes panel means those records have not yet been added. Saving a plan does not manufacture session history. Refresh after a session-token error, and verify that you are using the current portal link if access fails.

Frequently asked questions