Help & tutorials
Set up your network, find your way around and learn each tool, one step at a time.
New here? Start with your role
Set up your workspace
Account, creator data, managers, permissions and your first working day.
02 · Managers & sub-usersStart with your team
Sign in, understand your access and find your creators and daily tasks.
03 · EveryoneFind answers quickly
Menus, filters, missing data, locked tools and useful terms explained.
Common questions
Does a guide give me permission to use the feature?
No. Help is static documentation. Existing role, module, plan and contract checks still govern the actual feature.
Why do the same numbers differ across pages?
Check the reporting period, source, last import or update time, filters and visible team. A stored weekly snapshot, monthly import, daily trend and live feed answer different questions.
Why did my edit disappear?
Confirm that you pressed the page’s save action and received success. Check whether you are viewing a different month, record or tab. If the session expired, reopen the form and retry after signing in.
Can I print a guide?
Open the full guide and choose Print / save as PDF. FAQ answers are expanded for printing. Your browser’s print dialog offers paper printing or a PDF destination, depending on the device.
Explore all guides
82 guidesAccount settings, passwords and your payout details
Update your profile, change your password, and complete the payout information your network needs.
Coaching & supportAge Verification: manager links and creator submissions
Share a permanent verification link, guide a creator through the ID form and understand the recorded result.
Getting startedAsk the network assistant
Use the Ask us chat widget to ask questions about permitted network information, and understand the limits of an AI answer.
Creators & recruitmentBackstage Managers: clear names for reporting
Map imported manager email addresses to readable names used in reporting and team labels.
Reports & performanceBackstage Monthly Payouts: upload and check calculations
Calculate the displayed team and agency payout estimates from a monthly Backstage summary and inspect their GBP conversion.
Coaching & supportCase Uploads: public reports, evidence and handling notes
Provide a public case form, review submitted evidence as the owner and maintain the case status and handling record.
Account & teamComplete your details and sign the network agreement
Follow the manager onboarding agreement from personal details through drawn signature and final confirmation.
Account & teamConfigure all manager permissions together
Read the permission matrix and make controlled changes by manager, module or the whole network.
Contracts & paymentsContracts & Agreements: prepare and publish a manager agreement
Set up the network contract profile, write an agreement, choose who must sign, and manage versions without unexpectedly resetting signatures.
Contracts & paymentsContract Signatures: track acceptance and download documents
Check the active agreement’s signing status, distinguish pending from not required, and retrieve signed documents.
Contracts & paymentsContract template tags: personalize agreements correctly
Understand each supported placeholder and where its value comes from before adding it to an agreement.
Events & meetingsCreate and publish a network event
Prepare an online or in-person event, add a photo gallery and choose whether attendance requires registration.
Events & meetingsCreate a tournament and open creator registration
Build a bracket, publish understandable rules and schedule, and fill its places now or through public registration.
Events & meetingsCreate recorded meetings and manage the recording archive
Set up browser meetings, help guests join, control recording access and understand storage and expiry.
Reports & performanceCreate weekly reports, stand-up notes and monthly summaries
Prepare three different reporting outputs and browse the saved weekly report history.
Creators & recruitmentCreator Card: public profiles, targets and milestone badges
Open and share creator profile cards, review their growth targets, and award eligible badges from past imported months.
Coaching & supportCreator Development Funnel: the complete 21-stage pathway
Enrol creators, complete behaviour-based stage checklists, maintain a development profile and record balanced monthly reviews.
Coaching & supportCreator Growth Plan (AI Driven): current availability
Understand the planned growth-planning screen and choose an available tool for work you can do today.
Reports & performanceCreator Growth Projections: default and individual targets
Set a network growth percentage, tailor creator targets and copy a formatted target list for Discord.
Creators & recruitmentCreator Leads: sales pitches, qualification and assignment
Prepare personalised sales pitches, work through recruitment leads and distribute new leads to eligible managers.
Reports & performanceCreator Leagues: classification and monthly ranking
Understand how last month places creators into leagues and how this month ranks them within those leagues.
Content & communityCreator Lookup: profile, LIVE activity and network eligibility
Research a TikTok username with concurrent public-profile, LIVE, recruitment and diamond checks.
Reports & performanceCreator Network Previous Data: historical filters and export
Find creators who met specific diamond and LIVE-activity thresholds in an imported historical month.
Coaching & supportCreator Removal Requests: permanent submission and owner decision
Submit a documented removal recommendation as a manager and review the permanent evidence record as the network owner.
Coaching & supportCreator Retention & Risk Radar: assess and follow up
Compare monthly performance, review the reasons behind risk scores and record a shared contact and follow-up plan.
Reports & performanceCreator Review: inspect an uploaded dataset
Run a temporary inspection of creator activity, identify the page’s at-risk group and compare uploaded identities with saved profiles.
Creators & recruitmentCreators: directory and public showcase
Find creators, understand their imported monthly performance, and browse the public creator showcase.
Public ToolsCreator Studio: overlays, comment audio and your network
Create an independent creator account, connect TikTok LIVE, customise browser-source overlays and bring verified network resources into your studio.
Creators & recruitmentCreator violations: bans, appeals and change history
Search recorded TikTok Backstage violations across your network or for one creator, and inspect changes to bans and appeals.
Reports & performanceDaily Diamonds: snapshots and remaining-month forecast
Understand how imports create daily network figures and how to review their forecast and source history.
Reports & performanceDiamond Forecast vs Actual Race: pace, gaps and missions
Compare imported diamond totals with a projected pace and identify creators who may need a realistic catch-up plan.
Integrations & LIVEDiscord Alerts: save and send reusable messages
Create message templates with their own Discord destination, edit saved templates and send them when needed.
Communication & integrationsDiscord members and server profiles
Find Discord members, inspect their server profiles and follow observed activity and departures across your network’s connected servers.
Events & meetingsEdit event details and manage photos
Update a published event, preserve valid registration capacity and remove unwanted public photos.
Creators & recruitmentElite / Premium Invite Requests: submit and track a request
Record a TikTok LIVE Backstage invite request, follow its status and maintain the request history available to your account.
Events & meetingsFind tournaments and share the public tournament hub
Review your tournament list, open the correct editor and help viewers navigate the network’s public hub.
Getting startedFind your way around and solve common problems
A guide to workspace menus, permissions, tables, reporting terms, saving changes and the most common reasons a page looks empty.
Content & communityGames Center: share games, host LIVE experiences and configure settings
A complete guide to the Games & scores workspace, owner-only settings, every game and the LIVE AI and video tools.
Content & communityGlobal Creator Blacklist: publish and review network reports
Publish a creator username and reason to the public blacklist, update your own entries and search the shared public directory.
Coaching & supportLIVE Coach: manager setup and the creator portal
Build a weekly coaching plan, log delivery, share feedback and give the creator access to their personal LIVE Coach portal.
Coaching & supportLIVE Coach Registrations: applications and programme approval
Open a public application form for active network creators, review their plans and start a coaching programme for selected applicants.
Integrations & LIVELIVE Event Monitor: capture broadcasts and understand session analytics
Enable selective creator capture, inspect individual LIVE sessions and use the sound companion while understanding what the captured data can and cannot show.
Account & teamMaintain manager payout instructions
Find a manager and record the payment method and receiving details used by your network.
Events & meetingsManage availability, time off and the public contact calendar
Maintain a management contact roster, record OFF exceptions and publish today’s availability with optional Discord updates.
Events & meetingsManage existing events and registrations
Review schedules and capacity, process attendance requests, and explain the public registration page to attendees.
Account & teamManage manager accounts and the agency hierarchy
Organise imported manager logins, change status, transfer teams and manage account actions safely.
Content & communityMental Health: publish resources and manage community quotes
Configure the network’s public resource directory and optional Discord quote destinations, with owner-only editing and a manager viewing link.
Reports & performanceMonthly Leaderboard: import, rankings and sharing
Import Backstage Creator data, compare agencies, teams and creators, and maintain the reporting data used throughout your workspace.
Account & teamOffer services and manage marketplace buyers
Publish services across every network, share work samples and record the gifts received from each buyer.
Contracts & paymentsPayment Methods: choose the payout details managers can submit
Enable the payout methods your network supports so managers can enter the matching details in Account Settings.
Contracts & paymentsPayout History: record and review monthly payments
Maintain independent GBP payout records for managers and let each manager see their own timeline.
Account & teamPlans, usage and subscription billing
Choose an available PayPal plan, monitor plan limits, and understand what cancellation does.
Content & communityPoster Showcase: upload, publish and share campaign artwork
Manage network posters, control which appear publicly and share either the complete showcase or one poster.
Content & communityPreview and download a public TikTok video
Paste a public video link, confirm that it is the correct post and save the available MP4 to your device.
Content & communityPrivate AI: start, find and continue work conversations
Use the network’s configured text-only AI to draft plans and messages, organize saved conversations and retry failed replies.
Content & communityProfile Ring Designer: upload overlays and create profile images
Build a ring library, let creators use a share link and download a correctly positioned profile image.
Content & communityPublic Giveaways: wheel, claw, races, fishing and Space Invaders
Prepare an entry list, choose a giveaway animation and understand the different winner, repeat-entry and reset controls in all seven public tools.
Integrations & LIVEPublic LIVE Streams: discover creators and open their broadcasts
Browse the current public LIVE directory, understand the displayed information and open a creator’s broadcast directly on TikTok.
Content & communityPublic Resource Hub: browse guides, galleries, videos and downloads
Use a network’s shared resource link to find learning materials, browse image galleries, watch videos and download available files without a dashboard login.
Account & teamPublish and maintain the Resource Hub
Share files, image galleries and external links, with clear descriptions and a public resource page.
Reports & performanceRead and download a weekly network report
Interpret saved performance, pace, risk and operational evidence, and export the same snapshot to PDF.
Integrations & LIVERead a public TikTok LIVE chat
Connect to a public LIVE, filter activity and optionally read comments aloud in your browser.
Account & teamReview saved AI conversations across your network
Find owner and manager questions, read saved transcripts, and understand the oversight boundaries.
Reports & performanceRookie Graduation: import, progress and goals
Refresh rookie performance, understand the displayed graduation goals and publish the rookie leaderboard.
Events & meetingsRun a tournament: roster, results, odds and reporting
Use every editor tab to manage participants, advance winners, monitor attendance and publish accurate results.
Events & meetingsSchedule battles and use the public battle calendar
Create a 1v1 matchup, avoid duplicate scheduling and share the calendar with creators and viewers.
Reports & performanceSet manager and senior manager growth targets
Use last month’s creator diamonds to set this month’s management targets and copy a Discord summary.
Account & teamSet one manager’s module access
Use the individual module matrix to grant or remove restricted tools for a manager.
Reports & performanceSet up operations wallboards and display links
Choose a display layout and theme, open a TV with an eight-digit quick code, and replace shared links and codes when necessary.
Getting startedSign up, sign in and recover a manager password
Choose the correct account path, understand activation messages and safely recover access to a manager account.
Content & communitySleep Live Scenes: launch and share continuous visual content
Choose from eleven browser scenes, share the public hub and use each scene’s playback, sound and display controls.
Integrations & LIVETikTok App Updates: read releases and configure Discord notifications
Review recorded Apple and Google app releases, enable owner-managed Discord delivery and inspect delivery results.
Integrations & LIVETikTok Backstage API: connect read-only reporting tools
Use the owner’s managed API key to read this network’s agency/team directory and imported reporting data, understand endpoints and diagnose responses.
Integrations & LIVETikTok Backstage Automation: connect sessions and maintain reporting imports
Set up owner-only Backstage access, monitor daily metrics, import Rookie Graduation and Creator Data workbooks, and recover failed runs.
Content & communityTikTok Gifts: find, preview and copy gift artwork
Search the stored gift catalogue, inspect a gift’s image and value and copy its image URL for supported workflows.
Integrations & LIVETikTok LIVE Alerts: review creator monitoring and Discord delivery
Configure the network’s private alert destination, understand creator monitoring states and manage owner-only requirement overrides.
Reports & performanceUnderstand public page audience analytics
Compare public pages and resources, explore approximate locations, and read the detailed viewer log.
Content & communityUse and share your Public Network Hub
Give creators one public starting point for your network’s resources, games, events, rankings and support pages.
Account & teamView and download a signed contract document
Review the recorded agreement, signatures and verification information, then generate a PDF copy.
Getting startedYour dashboard and network overview
Learn what each dashboard section shows, how your account changes the view, and where to go next.
Getting startedYour first day as a manager or sub-user
Learn how to sign in to your network, complete any required agreement, find your assigned creators and understand which settings your owner controls.
Getting startedYour first day as a network owner
A practical setup order for a new network: activate your account, bring in creator data, organise your managers and give each person the right tools.